No sound is playing
Raise the media volume, confirm the selected output and disconnect any unintended Bluetooth audio device. Stop other apps that may be controlling playback.
Water Eject support
How can we help?
Find quick troubleshooting steps below or contact the developer directly. Please include your iPhone model, iOS version and a short description of what happened.
Quick help
Start with the simple checks.
The speaker is still muffled
Wipe away visible moisture, let the device rest with the speaker facing down, then repeat the automatic sequence. Internal moisture needs time to air-dry.
Headphones pause playback
Remove earbuds from your ears and follow the in-app guide. Cover the in-ear sensor or temporarily disable automatic ear detection if playback keeps pausing.
Vibration is unavailable
Haptics require supported physical hardware and may be limited by system settings. The sound sequence can still run without vibration.
Frequently asked
Before contacting support.
What should I do before running Water Eject?+
Remove the case, disconnect accessories, set the volume high and position the speaker so expelled water can move downward and away from the phone.
Can Water Eject repair a damaged speaker?+
No. The app can help move water or loose debris from the speaker cavity, but it cannot repair physical or electrical damage.
What if my phone was deeply submerged?+
Switch it off and follow the device manufacturer’s drying guidance. Water Eject only helps clear the speaker cavity and cannot dry the inside of a phone.
Does support require an account or diagnostic upload?+
No. Water Eject has no account system or automatic diagnostic upload. You decide what information to include when emailing support.